Contact Centre Adviser – Experienced &Trainee Roles Available!

Contact Centre Adviser, Trainee and Experienced applicants required

The role:
Answering the telephone to make appointments for our engineers to repair customer’s domestic appliances that have developed a fault
Giving usage advice to customers on their appliances to avoid the necessity for sending an engineer while the appliance is under the manufacturer’s guarantee
Ordering replacement spare parts for engineers
Liaising with manufacturer customer services, insurance companies, suppliers and other departments
Responding to customer e-mails in a timely manner

The right candidate:
Must be able to show empathy and have a genuine desire to want to help customers
Want to develop and grow within a team
Be proficient in Microsoft Word, Excel and Outlook
Will be a fast learner and adaptable to learning bespoke software packages
Have the ability to remain calm under pressure
You should have a good telephone manner and be able to communicate in all situations in a polite and professional manner
Be self-motivated and be able to prioritise tasks
Possess a willingness to learn and be able to adapt to changes in processes
Have impeccable time keeping
Be an exceptional communicator, both over the phone and in all written communications (e.g. email)

This is a temp to perm role
£7.25-£7.50 dependant on experience

40 hours per week Monday-Friday
Saturday mornings on a rota basis (usually 1 in 4)
Generous company contribution to pension scheme (after probationary period)

If you have any questions on the job role please call 01376 502999 and ask to speak with Kate, alternatively you can email me on:

Please note that if you have not been contacted within 7 days your application for this position has been unsuccessful.