The role of Customer Service Agent encompasses a wide range of activities within the communication centre.

The primary function to deal with customer queries and complaints by telephone, post and email.

·        Taking incoming calls from consumers and providing a quick, courteous and informative response.

·        Responding to email and post enquiries by generating standard text or creating personalised response.

·        Requesting relevant information and recording on the database where appropriate.

·        Keeping the database maintained to a high standard of accuracy, including obtaining missing data.

·        Liaise with other departments and companies to resolve enquiries.

·        Keeping own product files updated and passing new daily product/media information to other team members.

·        Carrying out any other associated tasks deemed necessary by Management.

·        The successful applicant must posses excellent customer service skills, and be able to remain calm, patient and polite in all situations.

·        Ability to understand and use the database system

·        Excellent verbal communication skills, confident, articulate and effective in absorbing information and disseminating it clearly to others.

·        A sound command of the written language

·        The ability to work well under pressure

·        A disciplined and methodical approach

·        Good typing skills

·        Sound knowledge of Word, Microsoft Office and Excel