Administration Assistant

Job Ref	SS,AdminAssist
Salary	£11-£12k
Location	Colchester

Job description:

Responding to and logging written and verbal requests for service in an appropriate and timely way

 

Answering the telephone to both internal and external customers in a friendly, professional and timely manner

 

Placing call out details onto the service management system & confirming conversations

 

Liaising with clients and internal customers to assist with service problems and to ensure that all recorded information is correct and can be used for the accurate production of reports and daily call out invoices for parts and labour

 

To ensure that any customer queries or requests are effectively resolved, relaying any concerns or issues to a Team Leader or a member of the management team and keeping the customer informed at all times.

 

To meet individual and team targets and goals that are agreed between Administration Assistant and Team Leader / Manager

 

Sorting and sending Post, Uniform ordering, Warehouse organisation, Managing the Voicemail

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