CUSTOMER SERVICE DEPARTMENT

Job Title:                  Gotcha & MCD Administrator ( French Language essential )

Responsible to:      Customer Services Manager

Duties:

·        Keying on new season orders as forward orders

·        Processing stock orders, keying on straight away

·        Picking goods when required e.g. when goods are ready or pro-formas paid

·        Sending out free to sell reports to agents weekly

·        Preparation for order confirmations, bulk order re-dating and taking off all over sold items from the system

·        Customer returns, getting return form filled in and authorised

·        Staff cash sales, processing the order, picking and making sure all right goods are sent in

·        Sending an order book out fortnightly, working out the figures using a report on Styleman compared to last season

·        Dealing with agents on a daily basis via email, answering any questions or inform them of any change to orders, including style cancellations

·        Liaise with Warehouse regarding stock

·        Deal with customers on a regular basis, help with any orders or questions they may have

·        Stock sample requests when received, and ensuring warehouse get the correct and relevant information

·        Attend meetings as required

·        Cover Reception when required

·        Any other ad hoc duties requested by Management

Essential:

·        French and English literate and speaking