JOB DESCRIPTION
Position CUSTOMER SERVICE ADVISOR
Reporting to Customer Service Team Leader
Educational Requirements Minimum GCSE or "A" level standard
Experience Requirements 1 years experience in similar commercial environment
Basic knowledge of customer service and technical products
Personal Attributes Effective communicator both orally and in writing
Developing commercial awareness
Creative problem solving ability
Team player, willing to adapt to new challenges
Excellent attention to detail and accurate key board skills
Enthusiastic attitude and quick learner
Position Goals & Responsibilities
Comprehensively understand the AIS product range and proactively maximise all sales opportunities
Undertake continuous product training internally and externally
Ensure all daily targets are completed ie. All Orders processed and filed, enquiries answered, telephones answered professionally
Provide pro-active care to key accounts, monitor their orders, ensure regular customer contact and attempt to cross sell wherever possible other products via promotions or self discipline
Manage customer concerns and complaints effectively to minimise the effect on the customer and any resulting cost to AIS with minimal credit notes
Make realistic customer commitments, follow through each transaction to full completion and keep the customer and other internal departments informed at all times
Operate effectively within current policies and procedures relating to pricing, order entry, complaint handling and telephone enquiry handling
Develop effective working relationships with other team members, internal departments and sister companies.
Maintain accurate customer records and participate in regular housekeeping as required
Participate in team briefings and communicate with team leader and other team members to address issues and develop a wider range of skills, and specific projects as requested and directed
You are encouraged and expected to grow your position by finding new and better ways to achieve and exceed customer expectations
