Job Title Design and Administration Assistant Salary From

PURPOSE OF ROLE

The post holder will predominantly be responsible for customer service.

BACKGROUND TO POSITION

This post has become available for an initial 9 month contract for maternity cover of the Office Team Leader. It has also been decided that due to the requirement for a restructure, this post may become permanent. Due to the restructure this position will be flexible and adapt in time.

KEY OBJECTIVES & ACTIVITIES Handling client queries and issues by telephone and on email.

Providing standard pricing to clients.

Preparing order schedules, utilising the global calendar system.

Liaising with clients and factory to schedule kitchen delivery and collection.

Preparing all delivery and collection documentation.

Preparing documentation and liaising with both factory and clients regarding ‘E’ and ‘W’ numbers.

Maintaining and updating scheduling (whiteboard) for delivery information for the factory.

Carry out materials order processing.

Providing technical information to both the factory and the office.

First point of contact for all on-site visitors (e.g. clients, reps, suppliers engineers etc).

Maintaining the company website information and specifications.

Processing standard customer orders using our CAD package. REPORTING Weekly Basis Monthly Basis N/A N/A

PERSON SPECIFICATION

POST DESIGN AND ADMINISTRATION ASSISTANT

Skills/Qualification/Knowledge Essential/Desirable A recognised qualification in design and/or possesses experience working in the field of design (experience of kitchen design would be advantageous) Essential Excellent telephone skills Essential Excellent customer services skills Essential Excellent organisational skills Essential Flexible Essential Fast Learning Essential Able to work as part of a team and under their own initiative Essential Office administration skills Essential Ability to read, understand and produce scale drawings Desirable Computer literate with good working knowledge of Microsoft Office. Knowledge of CAD packages would be an advantage. Essential Excellent grasp of grammar and written English Essential

DESIGN AND ADMINISTRATION ASSISTANT

PRINCIPAL ACCOUNTABILITIES / PERFORMANCE CRITERIA Key Accountabilities Major Activities Performance Indicator Target A Customer Services Provide information to clients and factory.

Client satisfaction remains consistently high.

Client satisfaction is high leading to repeat business and recommendations. B Ordering Maintain stock levels, liaison with the workshop.

Ensuring bespoke materials are ordered by job.

Liaison and negotiation with current suppliers to source special items. Best price achieved for all materials.

Optimum level of resourcing for material achieved consistently.

Stock levels maintained to optimum levels. Stock levels consistent to requirements.

Effective scheduling of materials.

Excellent relationships maintained with suppliers. C Pricing Providing standard pricing for work.

Clear information provided on pricing for kitchen projects. Effective pricing provided consistently for each job.

D Office Administration Typing correspondence for the MD.

General administration.

Ensuring records and documentation is maintained on the company vehicles.

Telephone duties Good attention to detail all work going out at a consistently high standard.

All records maintained to a high standard on company vehicles.

E Website/Cabinet Vision Maintaining website information and images.

Processing standard orders in CAD - cabinet vision/planet. Website information and images are maintained and updated on a regular basis.

Standard furniture orders processed quickly and efficiently. Website maintained at a consistently high standard

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