Job (Title) Business Co-ordinator Department Merial

Salary

Job Purpose

Working as part of a small team to provide a customer support service to a dedicated leading animal health company.

Principle Responsibilities

To effectively control all field force activity ensuring all communications to field force, suppliers, vets and farmers are carried out in a concise, timely manner.

Work with the Account Manager to complete campaign and activity reports.

You will be required to work with internal IT & service departments to ensure they have the latest information in order to meet all client requirements.

Provide additional support by processing literature despatch requests, co-ordinating weekly job routines and making outbound calls for a specific campaign.

To act as a resource across the department responding to requests of assistance and support as and when needed

To deliver a service representative of Client priorities and values

To adhere to, follow and improve processes in line with our ISO 9001 - 2000 quality standards

To support our Investors in People principles

To maintain a safe and healthy working environment in line with legislation and the Employment Rule Book

To undertake various ad-hoc duties as required from time to time

Key Competencies/Skills

Essential

Ability to prioritise own workload and work on own initiative

Ability to work to deadlines

Analyse personal performance and identify own development needs

Open to giving and receiving constructive feedback

Works flexibly in terms of time and place and has the ability to change working hours with notice to suit the needs of the business

Implements company and client quality processes and procedures

Must be a team player

Must have attention to detail

Proven administration skills, demonstrating an eye for detail and accuracy.