Key Account Controller - Techncial

This role involves a large amount of customer contact, various administration and scheduling/planning. Knowledge of Mechanical Engineering is required for this role

To support the Key Account Manager in maintaining existing and developing new business opportunities.

Dealing with all aspects of Service and Overhauls work from quotation through to invoice preparation

Delivery of first class customer support service

Key Activities

Maintain high level of custonmer service

General customer correspondance and Customer Desk Administration

Prompt and effective resolution to customer enquiries

Provide customers with accurate quotes and a level of technical support for potential remits

Ensure all necessary materials, tools and sub contract involvement have been organised

Relay all travel requirements to the relevant personnal to ensure correct bookings are made

Provide all engineers involved with the remit with a thorough briefing

Effective Project control of customer and financial requirements by maintaining a close working relationship with other departments

Ensure all relevant supporting paperwork (reports, component returns,expenses, timesheets etc) are completed to enable the closure of remits

Provide the relevant personnel with an invoice header and full visibility of all transactions to allow billing documents to be generated

Ensure order receipt and sales order processes are adhered to

Check order terms and conditions and contractual obligations, prior to order acknowledgement ensuring the company does not enter into an obligation that is unlikely to be fulfilled

Ensure that all procedures are complied with

Orders and sales information to be regularly provided to Key Account Manager for budgeting and forecasting purposes

Selling on of company sub contractor service to customer aiming to increase orders and sales

Cover the absence of the Supervisor when required