Job Accounts Administrator Department

Salary

Job Purpose

corporate food delivery service operated in selected areas of the UK. The customer interface and invoicing on behalf of Large retail company

The role of the Accounts Administrator is to manage the customer accounts relationships i.e. dealing with, and forming, close relationships with the customer’s accounts department personnel. The aim is to ensure accounts are invoiced correctly and are settled in a timely fashion so that customer debt is kept at a minimum.

Principle Responsibilities

Managing the input of customer payment via BACS, cheque and credit card - including daily banking.

Taking ownership of, and responding to customer queries.

Liaising with stores to ensure appropriate paperwork is received.

Proactive conversion of customers to electronic invoicing.

Preparing and submitting weekly financial reports into head office (or as required).

Overseeing production of invoices, reminder letters and credit notes.

Proactive debt chasing.

Carrying out any other associated tasks deemed necessary by Management.

Key Competencies

Numerate

Articulate

Confident

IT User

Able to absorb and disseminate information clearly to others

Good telephone manner

Previous experience in a similar role

Customer service experience

Key Skills and Abilities

Ability to priorities own workload and work on own initiative

Excellent verbal and written communication skills including rapport building

Working knowledge of spreadsheets, word processing and e-mail

Accurate with strong numeric skills

Demonstrable customer focus

Exhibits positive behaviour and professional attitude

Analyse personal performance and identify own development needs

Open to giving and receiving constructive feedback

Works flexibly in terms of time and place and has the ability to change

working hours with notice to suit the needs of the business

Implements company and client quality processes and procedures

Is able to problem solve and make decisions within boundaries of

responsibility

Responds to a fun and competitive work environment

Remains calm under pressure

Has a strong commercial awareness

Can work to deadlines with efficiency and accuracy

Person Specification

The candidate should be someone who has a mature and flexible approach, be able to listen to customer queries and offer relevant solutions. Whilst working under pressure the candidate should be able to manage their own workflow and that of those individuals helping them with associated tasks. This involves keeping a sense of perspective (and humour) and a close working relationship with the rest of the team. At the same time they should ensure they maintain their attention to detail, crucial in helping control their time management as well as customer satisfaction.

The candidate should be able to communicate effectively at all levels both internally but also at customer and importantly, at client level.

The candidate should feel comfortable working in a service led environment and aspire to achieve and even improve the standards already being met team were finalists in the 2005 National Customer Service Awards Call Centre of the Year Award).

I need 1 permanent member of staff for a part time accounts administrator position Mon- Fri - 25 hours per week - hours: - 9:00 14:00 / 9:30-14:30 / 10:00-15:00.

Closing date: - 16th May 2008

Please peruse the Job description thoroughly, candidates will have to take a data entry, maths and Excel and Word tests and they will need to be used to using spread sheets. Therefore, they will need really good Excel skills