Call Centre Manger Job Specification

Fast growing and dynamic direct marketing agency, Require an experienced call centre manager. The call centre has been established for 4 years, and has the capacity for 12 seats. In that time we have dealt with numerous campaigns, both business and consumer, from small one man bands right up to work for Ryder Plc, Carphone Warehouse, and the Financial Times. The successful candidate will drive the growth of our call centre business to the next level, and be a crucial part of the company

The candidate will require

Excellent commercial skills

A background in sales and or call centre management

Experience of interviewing and recruiting staff

The ability to motivate and manage a diverse range of staff so that they fulfil their potential

The capacity to manage and oversee a variety of commercial projects both business and consumer.

Excellent IT skills, including an in depth knowledge of Excel.

The initiative to sell call centre work, to ensure we have no downtime.

Be an great salesperson not afraid to lead from the front and make calls themselves

Be able to deal with customers in a calm, firm and confident manner.

Not be afraid to make tough decisions and ensure that their staff are working hard for our customers at all times

Ensure that we achieve and exceed our client’s expectations on all projects we undertake

Be able to provide accurate reports to deadline, and keep the Managing Director informed of the progress of all campaigns