Customer Service Administrator
- £12.00 - £12.00 p/h £25,000 pro rata - Maternity Contract
- Harlow, Essex
- Contract (12 Months)
Starting July/August 2022 - Prime Appointments are pleased to be working with a company based in Harlow who require a part time Customer Service Administrator to join their team starting in July/August. This is a part time 12-month fixed term contract maternity position paying £12.00 per hour (£25,280 pro rata) and working 25 hours a week over 5 days.
Main duties for this Customer Service Administrator will include but are not limited to:
- Having day to day contact with customers, maintaining and co-ordinating the flow of repairs and completing all necessary paperwork ensuring maximum service invoicing is achieved
- Maintain customer contact and call log database
- Maintain the flow of repairs and Co-ordinate throughput of all instruments for repair, completing all necessary paperwork and pricing instructions for accounts ensuring maximum service invoicing is achieved on a monthly basis
- Co-ordinate customer breakdown/emergency calls by logging and allocating the call to the relevant Service Engineer
- Deal promptly will all customer queries and assign technical enquiries to the relevant Service Engineer
- Assist Assistant Service Manager in identifying problems, formulating solutions and procedures
- Maintain all administration systems to enable the Assistant Service Manager to accurately report on performance
- Maintain the filing system
- Assist and support with any projects
- Always maintain a professional image of the company
- To attend and participate in company and departmental meetings as required
- To attend and participate in both in-house and external training courses to improve administration and customer services skills
- To carry out additional duties as and when required to ensure the smooth operation of the Department
- To ensure the department is attended for incoming customer calls at all times during the working day
- To be aware of the Company's Health and Safety Policy and to ensure that any hazards and/or accidents are reported to a Health and Safety Representative as appropriate and to be aware of safety issues throughout the company
- To be responsible for invoicing all in / outhouse repairs
- Ensure in-house repairs are carried out and returned to customers promptly
- Assist Assistant Service Manager in all aspects of Service Department administration
Key Skills & Attributes needed to be considered for this position:
- Customer care skills
- Communication skills
- Planning and organising
- Attention to detail
- Teamwork
- Able to work under pressure
- Meet and exceed customer expectations
- Computer literate with knowledge of Microsoft Windows
- Call Centre and Customer Service or similar experience essential
- Experience of Microsoft Dynamics AX
If you feel like you meet the above criteria and would like to be considered for this Part time Customer Service Administrator position please apply with your CV.
- Date: 22nd June 2022
- Job Ref: HQ00077004_1655909539
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Katie Holmes
Lead Consultant
